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Refund Policy

Customer satisfaction (Standard Return Policy)

  • Return for replacement or exchange in case of factory issues within: 7 days
  • Return for refund within: 3 days
  • Must be unopened, brand-new condition.
    • This is our Standard Return Policy. Items covered by this policy must be returned within 7 days of the invoice date. For more details and policy please visit Customer satisfaction policy. Promotional, deals, sale, discount and selling with super low-price products standard return policy
    • Return for replacement in case factory issues with in: 4 days
    • No Refund
    This is our Standard Return Policy for Promotional, Deals, Sales, Discount and Selling with Super Low-Price Products. Items covered by this policy must be returned for replacement within 4 days of the invoice date. For more details and policy please visit Customer satisfaction policy. No warranty of any kind would be available on any products that are provided as part of promotional deals, special offers, bundle offers, clearance stock, or noted as free or super low price. Robotic vacuums and normal vacuums return policy for warrantied models only
    • Return for replacement within: 7 days (The product box must be undamaged, and the product should be in new condition)
    • Return for refund within: 3 days (The product box must be undamaged, and the product should be in new condition)
    • Warranty: As mentioned in the item description.
    Note: For robotic vacuums and regular vacuums sold with a warranty, the warranty period will be clearly stated on the invoice. If the invoice does not mention a warranty, it means the product is sold without a warranty. The following conditions are not acceptable for return, warranty and replacement.
    • Returned without original invoice
    • Any physical damage
    • Warranty period not indicated in invoice.
    • Robotic vacuums and normal vacuums with missing parts, box, charger or any other accessories from the original box
    • When it is proven that there are no defects in the product during inspection, unless evidence to the contrary is provided.
    Projectors Return Policy
    • Return for replacement within: 7 days )The product box must be undamaged, and the product should be in new condition)
    • Return for refund within: 3 days )The product box must be undamaged, and the product should be in new condition)
    • Warranty: As mentioned in the item description.
    This is our Standard Return and Warranty policy for projectors. Items covered by this policy can be replaced or exchanged within 7 days of the invoice date. Warranty pick & drop from customer location (only within OMAN) will be free of charge within 7 days of the invoice date. But for exchanging product delivery charges will apply. The following conditions are not acceptable for return, warranty, and replacement.
    • Returned without the original invoice
    • Any physical damage
    • Projectors with missing parts, box, headset, or any other accessories from the original box
    • When it is proven that there are no defects in the product during inspection, unless evidence to the contrary is provided.
    Smartwatches and Phone accessories standard return policy
    • Return for replacement within: 7 days )The product box must be undamaged, and the product should be in new condition)
    • Return for refund within: 3 days )The product box must be undamaged, and the product should be in new condition)
    • Warranty: As mentioned in the item description.
    This is our Standard Return and Warranty policy for Smart watches and Phone accessories. Items covered by this policy can be replacement or exchange within 7 days of the invoice date. Warranty pick & drop from customer location (only within OMAN) will be free of charge within 7 days of the invoice date. But for exchanging product deliver charges will apply. The following conditions are not acceptable for return, warranty, and replacement.
    • Returned withoutthe  original invoice
    • Any physical damage
    • Projectors with missing parts, box, headset, or any other accessories from the original box
    • When it is proven that there are no defects in the product during inspection, unless evidence to the contrary is provided.
    Surveillance cameras standard return policy for warrantied models only
    • Return for replacement within: 7 days )The product box must be undamaged, and the product should be in new condition)
    • Return for refund within: 3 days )The product box must be undamaged, and the product should be in new condition)
    • Warranty: As mentioned in the item description.
    This is our Standard Return and Warranty policy for smartwatches and Phone accessories. Items covered by this policy can be replaced or exchanged within 7 days of the invoice date. Warranty pick-up and drop-off from customer location (only within OMAN) will be free of charge within 7 days of the invoice date. However, for exchanging products, delivery charges will apply. The following conditions are not acceptable for return, warranty and replacement.
    • Returned without the original invoice
    • Any physical damage
    • Surveillance with missing parts, box, headset, or any other accessories from the original box
    • When it is proven that there are no defects in the product during inspection, unless evidence to the contrary is provided.
    Kitchen, Household, and smart home categories standard return policy
    • Return for replacement within: 7 days )The product box must be undamaged, and the product should be in new condition)
    • Return for refund within: 3 days )The product box must be undamaged, and the product should be in new condition)
    • Warranty: As mentioned in the item description.
    This is our Standard Return and Warranty policy for smartwatches and Phone accessories. Items covered by this policy can be replaced or exchanged within 7 days of the invoice date. Warranty pick-up and drop-off from customer location (only within OMAN) will be free of charge within 7 days of the invoice date. However, for exchanging products, delivery charges will apply. The following conditions are not acceptable for return, warranty, and replacement.
    • Returned without the original invoice
    • Any physical damage
    • Kitchen, Household, and smart home categories with missing parts, box, heads,t or any other accessories from the original box
    • When it is proven that there are no defects in the product during inspection, unless evidence to the contrary is provided.
    Products standard return policy for non-warrantied models only
    • Return for refund not available
    • Return for replacement not available
    • Warranty: Not available
    This is our Standard Return and Warranty policy for NON-Warrantied products. Items covered by this policy cannot be returned. “Toptech” Warranty Policy Items shipped from Toptech.om, can be returned within 7* days of receipt of shipment in most cases. Some products have different policies or requirements associated with them. It can take up to 2-4 working days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 4-5 business days for the refund to be processed and 14-21 business days for the replacement. The products sold in deals/promotions/super low prices can’t be refunded but replaced with the same in case of any physical damage or manufacturing defects. *Electronic items such as Vacuums, projectors, other categories, etc. can only be returned within 3 days (The product box must be undamaged, and the product should be in new condition). Vacuums and personal care electronic items such as treadmills, shaving sets, etc. will only be returned if there are any manufacturing defects or physical damages. Claims are to be made within 24 hours. Warranty TopTech is responsible for products that do not have an authorized agent in Oman. If an authorized agent exists for the product, it must be sent to them, as TopTech bears no responsibility in such cases and is considered only a seller, not responsible for warranty coverage. The warranty does not cover software modifications to the product and applies only to defects in materials, design, and/or manufacturing. Warranty obligations are limited to repairing the defective product or refunding its value, as determined at the seller’s discretion. All electronic items covered by the warranty can only be sent after being unsealed. Repair or replacement under warranty terms does not grant the right to extend or renew the warranty period. Warranty terms align with those set by the device manufacturer. If the product cannot be repaired and remains under the manufacturer’s warranty, a replacement will be provided, or, if a replacement is unavailable, a full refund will be issued. Not all products are covered by the warranty, so always check the product details to confirm whether warranty benefits are included. About Refunds When you return an item, your refund and how your refund is issued may differ based on the condition of the item, how long you’ve had the item, and how the item was purchased. Refunds are given either as Toptech Credits or in Cash. To see how long it takes for you to receive your refund, please see the table below.
    Payment Method Refund Method Refund Time (Once Refund Is Processed)
    Credit card Credit card 3-5 business days
    Credit card Replacement Immediate
    Dabit card Debit card Up to 10 business days
    Cash Cash Within 3-4 business days
      *Items purchased through various promotions/deals; free shipping will only be refunded as Toptech Credits. Note: Items that are damaged, missing parts, missing box, not in the original condition, or have obvious signs of use for reasons not due to Toptech.om or Seller error will not be eligible for refund.